ARK Properties ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arkproperties.co.uk or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form
- Make a booking enquiry
- Subscribe to our newsletter
- Contact us via email or phone
This information may include:
- Name
- Email address
- Phone number
- Property details
- Message content
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address (anonymised for GDPR compliance)
- Browser type and version
- Device type
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Process booking requests
- Send you relevant information about our services
- Improve our website and services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations
- Professional advisers (lawyers, accountants)
- Law enforcement when required by law
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
6. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies without your consent. For more information, please refer to our cookie settings.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: enquiries@arkproperties.co.uk
- Address: ARK Properties, 124 City Road, EC1V 2NX, London